Receive enquiries
Handle routine administrative questions and identify what requires the clinic.
Portfolio masterplanVenture in formation
05 / 06 · Clinical operations
HARVIS
Treat patients, not messages.
HARVIS coordinates the administrative work surrounding clinical care: appointments and enquiries, consent and records. It is designed to reduce front-desk and professional pressure without diagnosing, advising or crossing into clinical judgement.
01The human problem
Clinical time disappears before care begins.
A clinic receives repeated messages, scheduling requests, consent work and record tasks throughout the day. These are necessary, but they repeatedly pull attention away from the patient and place pressure on both front-desk and clinical teams.
Treat patients, not messages.
02How it works
Coordinate the administration around care.
HARVIS focuses on two bounded clinical-operations flows.
Coordinate appointments
Apply defined scheduling rules without turning a model into the decision-maker.
Support consent
Help the administrative journey remain complete and reviewable.
Maintain records
Keep signed and operational records connected to the workflow.
03The human boundary
Clinical judgement never belongs to the workflow engine.
HARVIS coordinates administration only. Medical questions, interpretation and care decisions always belong with appropriately qualified clinical professionals.
The clinician owns diagnosis, advice, treatment and every clinical decision.
04Trust, made visible
How trust is earned
01
Medical questions escalate
Questions outside administration always reach the clinician.
02
Rules are deterministic
Appointment constraints are applied as rules, not improvised model decisions.
03
Records remain reviewable
Signed records are designed to be tamper-evident and traceable.
05Place in the masterplan
A proof that invisible AI can respect high-stakes boundaries.
HARVIS carries the portfolio philosophy into clinical operations, where the distinction between useful coordination and professional judgement must remain especially clear.
HARVIS is a venture in formation. Current engagements described here are delivered and contracted through Yau Choi R&D Limited.
Continue through the portfolio